NMB Bank
Date Posted: Apr 23, 2016
Application Deadline: May 4, 2016
Position Description:
Job Title:System Administration (NOC)
Reporting To:NOC Manager
Location:Head Office
Job Purpose:
To proactively monitor, conduct level 1 troubleshooting, and escalate all incidents and problems raised within Network operation centre (NOC) which will or has the potential to degrade bank services, and ensure service delivery meet and exceed business customers expectations (availability, recoverability, security and continuous improvement).
Main Responsibilities:
1. Responsible for daily proactive monitoring, conducting first level troubleshooting, resolution and escalation of all issues pertaining to Data centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities at HQ and branches.
2. Responsible for managing all incidents and problems logged into Manage Engine with regard to network, self-service, power and cooling utilities from branches & HQ ensuring SLA(s) and customer expectation are met.
3. Preparations of daily, weekly, and monthly performance statistics for the network and data centre infrastructure, status reports, and graphical aids for ICT management.
4. Coordinate planning and execution of routine maintenance tasks
Attributes:
1. Overall good knowledge in networks, applications, data centre infrastructure, self-service channels, power and cooling utilities monitoring and troubleshooting.
2. Committed to the values of integrity, accountability, transparency, scientific rigor and drive.
3. Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
4. Good observation and analytical skills.
5. Self-driven, ability to go extra mile and making initiatives for continuous service improvement.
Qualifications and Experience:
1. At least two years working experience in banking or telecommunications environment preferably in service desk or NOC area.
2. Bachelor degree in Computer Science or related discipline.
3. Professional certification in ITIL is mandatory; CCNA, Self-service channels, Monitoring tools training/ certification will be an added advantage.
4. Preferably good Knowledge of MS-SQL Server, Oracle, Java, Operating systems (Unix, Windows), Excel, Word, PowerPoint, and Visio.
Application Instructions:
Send your application letter and CV to ictresourcing@nmbtz.combefore 04th May 2016