NMB Bank
Date Posted: Apr 23, 2016
Application Deadline: May 4, 2016
Position Description:
Job Title:Systems Analyst (Logical Access Management)
Reporting To:Service Desk Manager
Location:Head Office
Job Purpose:
Deliver cost effective and efficient ICT services (Incident, Complain and Communications Management, Proactive Monitoring, ICT Service Requests etc.) that meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).
Main Responsibilities:
1. Act as a single point of contact for provision, deletion and transfer of access requests for different applications such as Flexcube, Sybrin, domain access, Cregora and etc.
2. Responsible for resolution and closure of all access requests fulfillment logged into Manage Engine from branches & HQ ensuring SLA(s) and customer expectations are met.
3. Custodian of Access Management document, ensuring it’s constantly updated on quarterly basis, reviewing roles, as well as getting signoff from management whenever a new system is introduced which need access provision from Service desk.
4. Accurately communicates pertinent information. Assists in the development and implementation of continuous service improvement programs/process both within service management section and across ICT department.
5. Responsible for ensuring compliance of local access management functions, policies, procedures, guidelines and practices by all stakeholders.
6. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
7. To maintain a high degree of customer service for all support queries and adhere to all service management principles, acting as a single point of contact for all issues reported at service desk.
Attributes:
1. Good knowledge in core banking applications (Flexcube, AD/Exchangeetc, Sybrin etc) as well as branch operations.
2. Committed to the values of integrity, accountability, transparency, scientific rigor and drive.
3. Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
4. Positive self-esteem, Confident, good oratory and communication skills.
Qualifications and Experience:
1. At least two years working experience in banking operations environment preferably in branches.
2. Bachelor degree in Computer Science or related discipline.
3. Professional certification in ITIL is mandatory, Branch operation training, Flexcube and Sybrin training/ certification will be an added advantage.
Application Instructions:
Send your application letter and CV to ictresourcing@nmbtz.com before 04th May 2016