NMB Bank
Date Posted: Apr 23, 2016
Application Deadline: May 4, 2016
Position Description:
Job Title:Systems Analyst (Support Applications)
Reporting To:Service Desk Manager
Location:Head Office
Job Purpose:
Deliver cost effective and efficient ICT services (Incident, Complain and Communications Management, Proactive Monitoring, ICT Service Requests etc.) that meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).
Main Responsibilities:
1. Responsible for resolution and closure of all incidents and problem logged into Manage Engine from branches & HQ on issues pertaining to banking support applications (BI & Analytics /SAP, DMS , I & W & Archive systems, AD/Exchange & collaboration (SCCM, SCOM), Recon Engine etc) Ensuring SLA(s) and customer expectations are met.
2. Responsible for preparation of daily, weekly, and monthly statistics, status reports, and graphical aids and continuously improvise them so as to meet the needs of the department.
3. Accurately communicates pertinent information. Assists in the development and implementation of continuous service improvement programs/process both within service management section and across ICT department.
4. Responsible for ensuring compliance of Service Desk functions, policies, procedures, guidelines and practices are followed by support applications end users.
5. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
6. To maintain a high degree of customer service for all support queries and adhere to all service management principles, acting as a single point of contact for all issues reported at service desk.
Attributes:
1. Extensive knowledge in core banking applications (BI & Analytics /SAP, AD/Exchange & collaboration (SCCM, SCOM) etc)
2. Committed to the values of integrity, accountability, transparency, scientific rigor and drive.
3. Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
4. Positive self-esteem, Confident, good oratory and communication skills.
5. Ability to present technical data in a comprehensive, yet clear manner.
Qualifications and Experience:
1. At least 2 years working experience in banking operations environment preferably in branches or customer.
2. Bachelor degree in Computer Science or related discipline.
3. Professional certifications in ITIL is mandatory, BI & Analytics /SAP, AD/Exchange & collaboration (SCCM, SCOM certification or training will be an added advantage.
Application Instructions:
Send your application letter and CV to ictresourcing@nmbtz.com before 04th May 2016