NMB Bank
Date Posted: Apr 23, 2016Application Deadline: May 4, 2016
Position Description:
Job Title:Senior Manager Branches Technology Support
Reporting To:Head of Technology Services and Infrastructure
Location:Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective and efficient ICT services at branches and HQ (Working Tools, ATM/POS and Power Systems) that meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).
Main Responsibilities:
1. Responsible for planning, supervising, directing, reporting and administration if the team managing branch working tools (Desktops, Laptops, Teller Printers, MFP’s, Photocopiers, Flatbed scanners, Cheques Scanners, Agri-vouchers scanners, forex boards, Note Machines: Detectors, Counting, Sorting, Strapping), asset management, branch power systems and ATM/POS terminals.
2. Responsible for managing the team in charge of Asset Management, Maintaining current inventory, Managing of disposal process and managing the life cycle of branch working tools.
3. Managing the team responsible for supervision and attendance of all planned maintenance activities such as preventive and corrective maintenance at branches on desktop computers, fileservers, report and teller printers, banknote counting machines, digital cheque scanners, ultraviolent light detectors, CCTV and DVR/NVR gadgets, multifunctional printers, forex digital displays, note binding machines etc.
4. Manage / Supervise Vendors (Quality Assurance) when conducting planned and unplanned maintenance of working tools, ATMs & POS, Power utilities etc.
5. Ensures that daily, weekly, and monthly statistics, status reports, and graphical aids are completed and continually modified to meet the needs of the department.
6. Responsible for Providing Level One (L1) support for UPS, Inverters, Generator & Solar systems at branch and offsite ATMs locations.
7. Responsible for planning, supervising and providing Level two (L2) on-site support for ATMs & POS issues that are within NMB’s responsibility: Power, Air-Condition, Network, KAL ATM software and vendor management (SCI etc) on issues pertaining to ATM & POS incidents and systems (e.g. KAL).
8. Manage operational costs; Perform cost-benefit and return on investment analyses for proposed solutions or cost of attaining particular service from suppliers, working tools etc to aid management in making implementation decisions.
9. Manage relationships with business units, vendors and respective service level agreements.
10. Direct, manage, develop and provide guidance to direct reporting staff; conduct performance reviews and corrective action.
Attributes:
1. Good knowledge in ATM, POS, Power, Computer & Security Peripherals, and other branch supporting peripherals.
2. Committed to the values of integrity, accountability, transparency, scientific rigor and drive.
3. Ability to develop and grow people in a stimulating and motivating environment.
4. Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
5. Positive self-esteem, Confident, good oratory and communication skills.
6. Ability to present technical data in a comprehensive, yet clear manner.
7. Good understanding of the organization’s goals and objectives.
Qualifications and Experience:
1. At least five years working experience in banking operations environment.
2. Bachelor degree in Computer Science or related discipline.
3. Professional certification in ITIL is mandatory; MBA, knowledge in banking operations, ATM/POS terminals and switch, Electrical utilities like Gensets, UPS, Solar etc and self-service channels will be added advantage.
Application Instructions:
Send your application letter and CV to ictresourcing@nmbtz.com before 04th May 2016