NMB Bank
Date Posted: Apr 23, 2016Application Deadline: May 4, 2016
Position Description:
Job Title:Manager Branches IT Support
Reporting To:Senior Manager Branches Technology Support
Location:Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective and efficient ICT Field Support services (Incident, Complain and Communications Management, ICT Service fulfillment Requests etc.) that meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).
Main Responsibilities:
1. Responsible for planning, supervising, reporting and administration of the ICT Field support team and Branch working tools ( Desktops, Laptops, Teller Printers, MFP’s, Photocopiers, Flatbed scanners, Cheques Scanners, Agri-vouchers scanners, forex boards, Note Machines: Detectors, Counting, Sorting, Strapping).
2. Responsible for Asset Management, Maintain current inventory, Manage disposal process and managing the life cycle of branch working tools.
3. Responsible for managing all ICT Field support working tools incidents and problems logged into Manage Engine from branches & HQ ensuring SLA(s) and customer expectation are met.
4. Responsible for supervision and attendance of all planned maintenance activities such as preventive and corrective maintenance at branches on desktop computers, fileservers, report and teller printers, banknote counting machines, digital cheque scanners, ultraviolent light detectors, CCTV and DVR/NVR gadgets, multifunctional printers, forex digital displays, UPS and power inverters, power generators, note binding machines etc.
5. Manage ICT Zone Support Officers: Prepare effective Preventive Maintenance (PM) Schedule & logistics and periodic reporting and feedback mechanism.
6. Manage / Supervise Vendors (Quality Assurance) when conducting planned and unplanned maintenance of working tools.
7. Ensures that daily, weekly, and monthly statistics, status reports, and graphical aids are completed and continually modified to meet the needs of the department.
8. Manage operational costs; Perform cost-benefit and return on investment analyses for proposed solutions or cost of attaining particular service from suppliers, working tools etc to aid management in making implementation decisions.
9. Manage relationships with business units, vendors and respective service level agreements.
10. Direct, manage, develop and provide guidance to direct reporting staff; conduct performance reviews and corrective action.
Attributes:
1. Good knowledge in branch working tools and other branch Computer & Security Peripherals.
2. Committed to the values of integrity, accountability, transparency, scientific rigor and drive.
3. Ability to develop and grow people in a stimulating and motivating environment.
4. Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
5. Positive self-esteem, Confident, good oratory and communication skills.
6. Ability to present technical data in a comprehensive, yet clear manner.
7. Good understanding of the organization’s goals and objectives.
Qualifications and Experience:
1. At least four years working experience in banking operations environment preferably in Field support teams.
2. Bachelor degree in Computer Science or related discipline.
3. Professional certification in ITIL is mandatory; Management, CCNA, and knowledge in branch operations, branch utilities support will be an added advantage.
Application Instructions:
Send your application letter and CV to ictresourcing@nmbtz.com before 04th May 2016