NMB Bank
Date Posted: Apr 23, 2016
Application Deadline: May 4, 2016
Date Posted: Apr 23, 2016
Application Deadline: May 4, 2016
Position Description:
Job Title:Branches IT Support Administrator
Reporting To:Manager Branches IT Support
Location:Head Office
Job Purpose:
Perform daily maintenance and support of NMB working tools at HQ and branches, quality assurance of work done by suppliers and service delivery that meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).
Main Responsibilities:
1. Responsible for daily and scheduled maintenance of HQ and Branch working tools ( Desktops, Laptops, Teller Printers, MFP’s, Photocopiers, Flatbed scanners, Cheques Scanners, Agri-vouchers scanners, forex boards, Note Machines: Detectors, Counting, Sorting, Strapping).
2. Responsible for updating and maintenance of Asset Management database, current inventory, disposal process and managing the life cycle of branch working tools.
3. Responsible for resolution and closure of support working tools incidents and problems logged into Manage Engine from branches & HQ ensuring SLA(s) and customer expectation are met.
4. Responsible for attendance of all planned maintenance activities such as preventive and corrective maintenance of working tools.
5. Supervise Vendors (Quality Assurance) on site when conducting planned and unplanned maintenance of working tools.
6. Ensures that daily, weekly, and monthly statistics, status reports, and graphical aids are completed and continually modified to meet the needs of the department.
Attributes:
1. Good knowledge in branch working tools and other branch Computer & Security Peripherals.
2. Committed to the values of integrity, accountability, transparency, scientific rigor and drive.
3. Ability to develop and grow people in a stimulating and motivating environment.
4. Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
5. Positive self-esteem, Confident, good oratory and communication skills.
Qualifications and Experience:
1. At least 3 years working experience in banking operations environment preferably in Field support teams.
2. Bachelor degree in Computer Science or related discipline.
3. Professional certification in ITIL is mandatory; knowledge in branch operations, branch utilities support will be an added advantage.
Application Instructions:
Send your application letter and CV to ictresourcing@nmbtz.combefore 04th May 2016