NMB Bank
Date Posted: Apr 23, 2016
Application Deadline: May 4, 2016
Date Posted: Apr 23, 2016
Application Deadline: May 4, 2016
Position Description:
Job Title:Systems Analyst (ATM/POS Support)
Reporting To:ATM & POS Manager
Location:Head Office
Job Purpose:
Perform daily maintenance and support of NMB ATM/POS infrastructure at HQ and branches, quality assurance of work done by suppliers and service delivery that meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).
Main Responsibilities:
1. Perform daily maintenance and administration of the ATM & POS infrastructure and vendor management (SCI etc) on issues pertaining to ATM & POS incidents and systems (e.g. KAL).
2. Provide Level two (L2) on-site support for ATMs & POS issues that are within NMB’s responsibility: Power, Air-Condition, Network, KAL ATM software.
3. Responsible for installation of new ATM / POS on site and provision of ATM and KAL software operational training to branch ATM custodians.
4. Resolve all ATM & POS incidents and problems logged into Manage Engine from branches & HQ ensuring SLA(s) and customer expectation are met.
5. Manage Escalations to Vendors and follow-up for ATM / POS issues that are outside NMB’s responsibility: Hardware replacement, etc.
6. Ensures that daily, weekly, and monthly statistics, status reports, and graphical aids are completed and continually modified to meet the needs of the department.
Attributes:
1. Good knowledge in ATM/POS terminals, ATM switch, and card products such as Master Card , Card less products and ATM Monitoring tools etc
2. Committed to the values of integrity, accountability, transparency, scientific rigor and drive.
3. Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
4. Positive self-esteem, Confident, good oratory and communication skills.
Qualifications and Experience:
1. At least 3 years working experience in banking operations environment preferably in ATM/POS Field support teams.
2. Bachelor degree in Computer Science, Information Technology or related discipline.
3. Professional certification in ITIL is mandatory; knowledge in branch operations, branch ATM/POS, ATM Switch will be an added advantage.
Application Instructions:
Send your application letter and CV to ictresourcing@nmbtz.combefore 04th May 2016